Shipping Policy

Last updated: October 2025

At Thefyoom.me, we aim to deliver your orders promptly, safely, and efficiently. Please take a moment to review our shipping policy to understand how we process and deliver your purchases.

Delivery Times

Local (UAE):

  • Delivered locally within the next 1 to 2 business days.
  • Shipping fee: 30 AED for orders below 300 AED

International (Outside UAE):

  • Standard delivery: 5–7 business days (Some shipments may experience delays due to local customs clearance procedures.)
  • Shipping fee: Flat 70 AED (Exceptions may apply to certain destinations.)
  • Customs, import duties, or taxes imposed by your country are the responsibility of the customer.

Damages, Missing Items & Delivery Issues

  • Damaged Orders: If your product arrives damaged, contact us within 24 hours of receipt with clear photos or video proof. We will assist with a replacement, refund, or exchange.
  • Missing Items: Notify us immediately if any items are missing from your package.
  • Incorrect Items: Contact us within 24 hours if you receive an incorrect item. We will arrange for a replacement or refund.
  • Third-Party Delays: Delivery times may be affected by courier delays, weather, holidays, or other unforeseen circumstances. Thefyoom.me is not responsible for delays caused by courier partners.

Special Conditions

  • Incorrect Address: Please double-check your delivery address at checkout. Thefyoom.me is not responsible for delays or lost shipments due to incomplete or incorrect addresses.
  • Unopened Returns: For undamaged items that you wish to return, our standard Return Policy applies.

For any questions or concerns regarding shipping, delivery, or damaged orders, reach out to us at:
Email: care@thefyoom.me